Accelerating Process Improvement with AI
The following recording is a "fireside chat" webinar, hosted by Bill Hathaway and Emmanuel Aouad. They discussed the impact of Generative AI on process improvement. Bill and Emmanuel shared their insights on how AI is introducing a novel approach to leveraging tools in our process improvement toolkit, with a special focus on Large Language Models (LLMs). The discussion explored various AI-related topics, like enhancing problem statements on project charters and streamlining data pre-processing and root cause discovery. Bill and Emmanuel then discussed how AI can improve affinitization sessions post-brainstorming and strengthen our change management approach.
Check out Bill's blog on the topic, "Exploring the Potential of AI in Process Improvement."
Strategy, Transformation & Operational Excellence Leader • Stripe
Emmanuel Aouad is the Strategy, Transformation, and Operational Excellence Leader for Stripe. He is a Six Sigma Black Belt with nearly 13 years of experience in Operational Excellence, Lean and Six Sigma, and Strategy Planning and Execution. Throughout his career, he’s worked for several companies, including Fidelity, Capital One, Lennox International, and Fisher Investments. Emmanuel is a proud alumnus of Wabash College, where he studied Economics and Music. In his free time, he enjoys training for American Ninja Warrior, rapping at nerd conventions, traveling with his wife, and playing Rocket League.
CEO • MoreSteam
Bill Hathaway is the founder and CEO of MoreSteam, the leading online platform for process improvement training and technology, launched in 2000. A genuine pioneer in his field, Bill developed and introduced the first online Lean Six Sigma Black Belt course in 2001. Bill has spent more than two decades advancing blended learning models that combine eLearning, simulation workshops, and analytics-driven coaching, designed to deliver the most effective process improvement training to global audiences.
Bill was trained in Statistical Process Control by W. Edwards Deming while at Ford Motor Company, and was sent by Ford to attend Peter Senge's Fifth Discipline executive education program at MIT. A sought-after speaker and educator, Bill has been invited to address students and faculty on operational excellence at Northwestern University (Kellogg), the University of Notre Dame, The Ohio State University, California Polytechnic University, and the University of Southern California. He presents regularly at the ASQ World Conference, ASQ Lean and Six Sigma Conference, Lean Six Sigma World Conference, and the IISE Annual Conference. Bill earned an undergraduate finance degree from the University of Notre Dame and graduate degree in business finance and operations from Northwestern University's Kellogg Graduate School of Management.
