Resources for Operational Excellence

How Dartmouth Health Uses Process Modeling to Predict the Unpredictable

April 24, 2025

Dartmouth Health’s Operational Excellence team is using process modeling to tackle complex challenges in patient care, staffing, and system design—without disrupting day-to-day operations. By simulating real-world variation and testing scenarios in Process Playground, they’re driving smarter decisions, reducing burnout, and improving outcomes across the health system.

Blogs

Webinars

Case Studies & Interviews

Research Papers

Podcasts

A messy hand-made value stream mapping project with post-its

Webinar

Value Stream Maps to Value Stream Thinking as a Daily Habit

Learn how to move beyond one-time mapping events and adopt Value Stream Thinking as a daily mindset. This webinar offers simple, practical habits to help you spot flow issues and drive real improvement every day.

Case Study

Governing with a Lean State of Mind

Lean thinking has changed the way we do business — and in Arizona, it’s changing the way government works. Under Governor Doug Ducey, the state implemented a Lean management system that’s driving real results across all agencies.

Quality Time with MoreSteam Podcast

Podcast

Quality Time Podcast: Continuous Improvement and Eliminating Waste with Omar Mora

Omar Mora, a certified Six Sigma Black Belt, shares his insights on eliminating waste, experimentation in continuous improvement, and using EngineRoom software.

Quality Time with MoreSteam Podcast

Podcast

Quality Time Podcast: From Chaos to Order with Dr. Jim Cole

Dr. Jim Cole, a trauma surgeon, combat veteran, and author, joins Quality Time with MoreSteam to share how process improvement principles have shaped his work in military and healthcare settings. As Dr. Cole explains, practical tools and strong leadership can turn even the toughest challenges into opportunities for success.

Supervisor looking at factory floor with employee

Blog

Lean Leadership Habits That Drive Organizational Excellence

Toyota’s legendary production system transformed manufacturing, but what truly sets them apart isn’t just Lean tools—it’s the philosophy behind Lean leadership.

Whitepaper

New Perspectives on the Seven Basic Tools of Quality

Quality Improvement has migrated towards a systems approach. We explore new perspectives on the seven basic tools of quality.

An In-Depth Interview with Mike Carnell

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Lean Six Sigma Nutrition

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What is Design for Six Sigma?

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Quality Time Podcast: Managing on Purpose with Mark Reich

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Trust Equity: The Human Side of Operational Excellence

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Culture Can Never Be Compromised

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Aurorium’s TRACtion Success – From Spreadsheets to a Single Source of Truth

Case Study

Aurorium’s TRACtion Success – From Spreadsheets to a Single Source of Truth

Aurorium replaced spreadsheets with TRACtion, boosting project visibility, streamlining reporting, and saving time. Read how they transformed improvement tracking.

Lindsay Van Dyne

Lindsay Van Dyne

4 min

Blog

10 Common Continuous Improvement Strategies

Explore 10 proven continuous improvement strategies that drive operational excellence and sustainable growth. Discover how industry leaders use methodologies like Six Sigma, Agile, and Kaizen to streamline operations, reduce waste, and boost quality. This blog provides insights into each strategy, helping you find the best fit for your organization's needs—no matter the industry.

Alexi Bapst

Alexi Bapst

4 min
An abstract illustration of people learning, working together, discussing things, and putting the pieces of a puzzle together.

Blog

Lean Six Sigma Training for Real-World Capability

Effective training for adults focuses on relevance, experience, and application. By incorporating hands-on practice, real-world scenarios, and time for reflection, learners are more likely to retain concepts and transfer them to their work. Adults learn best when they understand why something matters and can immediately put it to use.

Mel Coyle

Mel Coyle

4 min

Upcoming Events

June 24 @ 11am, Verifying Assumptions Before Hypothesis Testing

In this webinar, you’ll learn simple tools to check for assumption violations that could lead to misleading results when running hypothesis tests.

“What If?” to “What Now?”: Using Process Modeling to Future-Proof Your FMEA

Explore using discrete event simulation to visualize failure modes in action and test “what-if” scenarios.

Since 2006 TRACtion® has saved companies over $4.7 Billion with over 61,500 Projects

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