Quality Time with MoreSteam Podcast

Episode 31: Solving Healthcare Bottlenecks with Process Modeling

May 27, 2025

Lean Six Sigma Black Belts Raquel Chase-Kelly and James Perry from Dartmouth Health share how process modeling cleared a 155-car flu clinic backup and fixed an MRI backlog. This episode also explores building a model with imperfect data and fighting staff burnout. Listen and find out why everybody should have a Jamie.

About the Podcast

Welcome to MoreSteam's Lean Six Sigma Podcast - your destination for actionable insights into process improvement, quality management, and operational excellence. Whether you're a seasoned professional or just starting your Lean Six Sigma journey, our podcast offers expert interviews and practical strategies to help you succeed.

The Lean Six Sigma Podcast for Process Improvement Professionals

Welcome to Quality Time with MoreSteam, the go-to podcast for Lean Six Sigma, process improvement, and operational excellence. Whether you're a quality professional, business leader, or just starting your Lean Six Sigma journey, this podcast delivers actionable insights to help you streamline processes, reduce waste, and drive continuous improvement.

Each episode features expert interviews, real-world success stories, and practical strategies to help you apply Lean and Six Sigma principles in your organization. From root cause analysis to data-driven decision-making, we break down complex topics into clear, engaging conversations.

Bringing a dynamic mix of business and storytelling, host Dan Swartwout leads engaging discussions with industry experts, thought leaders, and practitioners. With a background in hosting and public speaking, Dan ensures that each episode is both informative and entertaining—making Lean Six Sigma learning accessible for all.

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