On this episode of Quality Time with MoreSteam, April Thomas joins the show. Unlike most Lean Six Sigma professionals, her career began as a hospice social worker, an experience that continues to shape her perspective today.
Now a Lean Six Sigma Black Belt, April’s mission is to be an advocate, a catalyst, and a coach for transformational change. Her background in hospice care taught her the importance of empathy and guiding people through difficult transitions, skills she carries directly into her work in continuous improvement and organizational change.
In her conversation with host Dan Swartwout, April shares her grief-informed approach to change management and offers insights on how leaders can support teams through major workplace transitions. She also explains why psychological safety influences data quality and how to recognize change fatigue before it takes hold.
Also, April recently got her motorcycle license. Does riding a motorcycle apply to continuous improvement? You know it! This episode is perfect for both business leaders and cool riders.
In this episode, you will hear about:
0:57 - From hospice social worker to Lean Six Sigma Black Belt
4:56 - Learning to ride a motorcycle
6:53 - How riding a motorcycle applies to continuous improvement
10:16 - Looking at resistance and change through the lens of grief and loss
12:29 - Continuous improvement, change fatigue, and employee wellbeing
14:54 - Leadership and empathy
17:58 - Psychological safety and continuous improvement
20:34 - Being an advocate, a catalyst, and a coach for transformational change
Additional Resources:
April Thomas on LinkedIn
April's PSA from MADD Mid-Atlantic
The Kaytlyn Madison Thomas Memorial Foundation
MoreSteam's YouTube Channel
Quality Time With MoreSteam on Facebook
Quality Time With MoreSteam on Instagram
Quality Time With MoreSteam on LinkedIn
MoreSteam's Website
Subscribe to MoreSteam's Newsletter
MoreSteam on LinkedIn
Dan Swartwout on LinkedIn
Managing Change with Dr. Larry Inks
Continuous Improvement for Organizations
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