Episode 1: Visual Management and Operational Excellence with Peg Pennington
In this inaugural episode of Quality Time With MoreSteam, Peg Pennington—President of MoreSteam and a board member of the Lean Enterprise Institute—shares her expertise on making work visual, root cause analysis, and operational excellence. With a rich background as Executive Director of The Center for Operational Excellence at The Ohio State University, Peg brings decades of insight into continuous improvement.
Peg and Dan discuss the power of visual management, lessons learned outside your comfort zone, and the importance of mentorship in fostering growth. This episode also dives into MoreSteam's collaboration with Mercy Ships and explores the future of work.
In this episode you'll hear about:
01:08 - Making Work Visual
04:25 - Root cause analysis
08:14 - Peg's time at Ohio State
13:47 - The Center for Operational Excellence
18:04 - MoreSteam's work with Mercy Ships
21:58 - The future of work
24:01 - The learning that happens outside of your comfort zone
28:21 - The importance of being a mentor
Additional Resources
Subscribe to MoreSteam's Newsletter
A Voyage of Continuous Improvement: Transforming Operations at Mercy Ships
10 Common Continuous Improvement Strategies
Using Visual Management to Improve My Workouts
Advanced Root Cause Analysis for Quality and Process Experts
The Next Essential Tool for Root Cause Analysis
Subscribe to Quality Time with MoreSteam
President • MoreSteam
Peg Pennington joined MoreSteam's executive team in 2018 and provides leadership to all company operations. Previously, Peg was the Executive Director of the Center for Operational Excellence at The Ohio State University. She will continue as an adjunct instructor of the Master of Business Operational Excellence ('MBOE') curriculum at Ohio State's Fisher College of Business. Before joining Ohio State, Peg served in a managerial role at Emerson Network Power.
Peg earned a bachelor's degree in finance from Michigan State University and an MBA from the University of Dayton.
Host • MoreSteam
Dan Swartwout is the host of Quality Time with MoreSteam. A lifelong Central Ohio resident, Dan is a double Buckeye. He earned both a BA and a law degree from The Ohio State University. Before joining MoreSteam, Dan had a long career as a host, comedian, and master of ceremonies. For 17 years, Dan was the studio audience host for the Ohio Lottery game show Cash Explosion. Dan was also the host of CBuzz, which was a collaboration between the Columbus Chamber of Commerce, WWCD 92.9, and the Columbus Dispatch. On CBuzz, Dan interviewed some of the most prominent entrepreneurs in Central Ohio. From 2002-2020, Dan toured the country as a standup comedian. Tracks from his comedy CD have been played over 5,000 times on Sirius/XM satellite radio. Now, Dan brings his experience and enthusiasm to Quality Time with MoreSteam -- it's business and fun, together.
