Episode 21: Ryan C. Weiss on SIPOC, the Right Mindset, and Continuous Improvement
In this episode of Quality Time with MoreSteam, Ryan C. Weiss joins the program. Ryan is an author, entrepreneur, and president of Effective Performance Strategies. He also tells one of the best stories about continuous improvement. That story involves tools, skills, mindset, and an orangutan. (Yes, an orangutan.) You won’t want to miss it.
In addition to that great story, Ryan and host Dan Swartwout talk about the power of the SIPOC, eliminating bad handoffs, and the importance of parallel paths. Maybe you already have the tools. You might already have the skills. But without a doubt, this conversation with Ryan C. Weiss will put you in the right mindset for operational excellence!
In this episode, you will hear about:
0:48 - Ryan's Background
3:35 - Ryan's Experiences in College
11:12 - Ryan Path Changes From Medicine to Finance
16:05 - From the Corporate World to Entrepreneur
18:36 - The Fitbit Story
22:27 - The Orangutan Story
29:40 - Dale Carnegie and Continuous Improvement
31:49 - Building SIPOCs
33:49 - Broken Handoffs
37:05 - Getting People Involved in Processes
39:51 - SIPOC-Focused Software
42:31 - Ryan's Podcast
Additional Resources:
Optics: Align People and Process to Accelerate Performance
Effective Performance Strategies
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10 Common Continuous Improvement Strategies
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Host • MoreSteam
Dan Swartwout is the host of Quality Time with MoreSteam. A lifelong Central Ohio resident, Dan is a double Buckeye. He earned both a BA and a law degree from The Ohio State University. Before joining MoreSteam, Dan had a long career as a host, comedian, and master of ceremonies. For 17 years, Dan was the studio audience host for the Ohio Lottery game show Cash Explosion. Dan was also the host of CBuzz, which was a collaboration between the Columbus Chamber of Commerce, WWCD 92.9, and the Columbus Dispatch. On CBuzz, Dan interviewed some of the most prominent entrepreneurs in Central Ohio. From 2002-2020, Dan toured the country as a standup comedian. Tracks from his comedy CD have been played over 5,000 times on Sirius/XM satellite radio. Now, Dan brings his experience and enthusiasm to Quality Time with MoreSteam -- it's business and fun, together.
President • Effective Performance Strategies
Ryan C. Weiss is the president of Effective Performance Strategies, the author of Optics: Align People and Process to Accelerate Performance, and the host of the Optics in Action Podcast. Ryan earned a BS from the University of Illinois and an MBA from the University of Kansas.
