Using Process Modeling to Reduce ED Turnaround Time – Connecting Patients with Doctors FasterApril 22, 2025 •3:00 PM UTC
When tackling operational challenges in a hospital system, finding the best improvement path can be difficult—especially when multiple stakeholders have different perspectives on what should change and you can't keep trying new things with the staff. In this webinar, Michael Berger, Manager of High-Reliability Practices at Baptist Health South Florida, will share how he used process modeling to test improvement ideas before making any changes, leading to a sustained 30% reduction in emergency department door-to-doc turnaround times
What You’ll Learn:
- How to build a digital twin of your current process using real data
- How process models help facilitate stakeholder discussions and drive consensus
- How to test improvement ideas in a risk-free virtual environment before implementation
- How process modeling accelerated improvement in Emergency Department (ED) turnaround times and other hospital workflows
If you're in healthcare operations, quality improvement, or process excellence, this session will provide valuable insights into how process modeling can help your team quickly test and implement solutions with confidence.
Register now to secure your spot!
Manager of High-Reliability Practices • Baptist Health South Florida
Michael has spent the past 10 years leading process improvement teams and managing business optimization project portfolios in complex healthcare environments. As Manager of High-Reliability Practices at Baptist Health South Florida, he plays a key role in driving data-driven decision-making and implementing sustainable improvement strategies across hospital operations.
With expertise in root cause analysis, process modeling, and AI-driven decision support, he works closely with multi-disciplinary teams to identify bottlenecks, test solutions in a risk-free environment, and drive measurable results.
