Corrective Action Matrix

Introduction

The Corrective Action Matrix is a tool used by problem-solving teams to keep track of "who" is doing "what" by "when". No action is effective unless it is implemented, and no action gets implemented unless someone is responsible to make it happen.

The matrix can be either simple or very complicated. Many times a spreadsheet version will suffice, while more complex projects may require a detailed gantt chart. The following example shows a spreadsheet matrix along with an explanation of the headings. You may want to modify the matrix to fit the specific needs of your team (e.g. add resources or costs).

Key:

1. Reference Number - Tracking number that may also be tied in with a project priority list, or linked to a numbered Cause & Effect (Fishbone) chart.
2. Action - Summary of the improvement action being implemented.
3. Champion - Person with primary responsibility to implement the action.
4. Target Date - Due date for implementation.
5. Effectiveness - Often overlooked: When the action is implemented, how much of the problem will be corrected.
6. Current Status - Details the current status of the implementation plan, identifying any risks of missing the target date.

Summary

After using some of the other process improvement identification tools the corrective action matrix is an excellent tool to coordinate future and ongoing process improvement activities.

As projects are completed, the activities needed to implement the solutions and the ongoing changes must be coordinated and managed just like the main project. The corrective action matrix is a simple and easy tool to help your project reach full implementation.